FIRE SAFETY DEPUTY - SUBSTITUTE

The FLSD/House Officer is responsible for ensuring safety of all guests, employees, and visitors of the property.  This position also protects hotel, employee, and guest property from theft, misuse, or damage.  The House Officer provides the best in class security and life safety services.

• Maintain a professional demeanor while leading staff and aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Answer all phones in a professional manner and demonstrate ability to perform clear and audible announcements
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the limits of the position
• Follow established emergency action planning, procedures, fire protection, and safety standards
• Monitor alarms and systems as required
• May perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff, as required
• Test and inspect fire extinguishers and other fire protections devices to ensure compliance to fire and safety standards
• Discusses violations and unsafe conditions with site representative
• Prepares reports, such as inspections performed, standards violations, and recommendations for eliminating fire hazards
• Maintains records and logs, as required by law
• Maybe called upon to perform fire-fighting duties during emergencies
• May train others in fire emergency response plans
• Assists in fire drills, as required
• May perform other inspections, and safety duties as required
• May perform additional security services functions, as permitted under any required Security Officer license and as specified for the assigned site(s), in addition to Fire Inspector duties
• Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
• Patrol all areas of the property according to procedures, ensuring security and safety, and that all facilities are in good working condition and appearance.
• Enforce all property safety rules for guests and employees.
• Operate radios according to procedures and in a professional manner.
• Monitor employee entrance, checking identification for employees and permitting visitors according to sign in procedure.
• Monitor security cameras and dispatch officers, as needed. Investigate incidents and complete incident reports accurately and completely, according to procedure. 
• Respond to emergencies, accidents, and other incidents, according to procedures.
• Provide first aid, when applicable, as authorized and trained.
• Investigate incidents and complete incident reports accurately and completely, according to procedure.
• Assist managers moving items from a guest room without the guest present.
• Maintain confidentiality of all information received on the job, including company, property, guest, and employee information.
• Process lost and found items according to procedures.
• Participate in the hotel’s emergency response team.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Secondary school degree preferred and/or previous work experience in a four or five star hotel’s security department for a minimum of 3 years.
• In accordance with Section 89-G of Article 7A all persons engaged in security guard activities be registered with the New York Department of State (DOS), and complete all training at schools approved by the Division of Criminal Justice Services (DCJS). The following training courses are required:

8 Hour Pre-Assignment Training - A general introductory course. You must complete this course and submit a copy of the certificate issued to you with your security guard application.

16 Hour On-The-Job Training (OJT) - A course relevant to the duties of guards, requirements of the work site, and the needs of the employer. You must complete this training within 90 days of employment as a security guard.

New York State Security Guard License

Annual Training Requirement:

8 Hour Annual In-Service Training - This course must be completed each calendar year you hold a security guard registration. Your registration is issued for two years, therefore, you must complete two 8 Hour Annual In-Service training courses within your registration effective and expiration dates to be eligible for renewal.

Fire Safety Director’s Certification Required

• State or municipality mandated security officer licenses
• Must have Fire Safety Directors license
• Knowledge of or ability to learn fire inspection operations, and procedures
• Must have reliable means of communication and transportation

SKILLS

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

#indeedNY

ADDITIONAL REQUIREMENTS

• Understanding of lifestyle hotel products and guest services.
• Must meet legal requirements for any required licensing.
• Ability to work evenings, weekends, and holidays, as needed.
• FLSD