ATTENDANT I - ROOM (ON CALL)

The Room Attendant On-Call is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner, turning down guest beds.  Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls,bathrooms and delivering any other needs of the guest. 

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• Clean rooms according to assignment sheet priority; update assignment sheet during shift.
• Turn down rooms according to assignment sheet priority, update assignment sheet during shift and or upon request
• Service first any late departure rooms or any rooms as per requested.
• Promptly answer the designated pager.
• Refresh guest rooms, including turning down bed, emptying trash, refreshing ice bucket and glasses, linen/towels, cleaning bathroom, replacing amenities, adjusting drapes, and lighting, and placing bathrobes and slippers, according to turndown sequence.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
• Promptly answer the designated pager.
• Strip rooms
• High dust including vents
• Make sofabed / rollaway bed / crip
• Stock/ replenish complimentary water for guests
• Self-inspect rooms
• Follow Lost and Found SOP and turn in all items to Security
• Place HotSos order for any damaged, broken, and non-functioning items
• Service first any rooms as per requested or directed by the Floor Manager and Office coordinator.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Clean rooms according to full room cleaning sequence, when required.
• Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
• Deep clean guest rooms according to schedule.
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage,
• Deliver and remove cribs and rollaway beds.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Knowledgeable of housekeeping etiquettes per SOPs.
• Clean and replenish Lavazza coffee machines in guest rooms.
• Remove and replace dirty glasses from the rooms as needs.
• Use correct cleaning chemicals and microfibers clothing for designated surfaces according to company standards.
• Inform your manager and log immediately of any lost property items found.
• Understand the DND, late service and refuse service procedures and Reported to the Floor Manager and Office coordinator.
• Report immediately any damages or maintenance issues.
• Liaise with the houseman regarding what linen and equipment is needed in the pantry.
• Bring reject or abused linen to the attention of the floor manager.
• Report any guest request of preferences to the Floor Manager.
• Check just before end of your shift if any rooms request services.
• Clean just before end of your shift your housekeeping mobile cart.
• Maintain and clean housekeeping closets before finishing your shift.
• Maintain clean your housekeeping mobile cart
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
• Take initiative and offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests and Reported to your Floor Manager or office coordinator.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Secondary school degree preferred and/or previous work experience in service for at least 1 year.

SKILLS

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

ADDITIONAL REQUIREMENTS

• Understanding of lifestyle hotel products and guest services.
• Ability to work evenings, weekends, and holidays, as needed.